In this article:
A Workspace isn't listed when I try to switch
Check your full Workspace access list
I'm not sure which Workspace I'm currently in
A Workspace isn't listed when I try to switch
If a Workspace you expect to see is missing from the Switch Workspaces panel, it's almost always an access issue rather than a fault.
Contact that practice's Admin or Licensee and confirm you've been added as a user to their Workspace.
Access is granted per Workspace, so being added to one practice doesn't automatically give you access to another — this is common for paraplanners and other users supporting more than one practice, since each one needs to add you separately.
Check your full Workspace access list
For a complete, detailed view of every Workspace tied to your account, go to your avatar in the top-right corner and select My Profile, then open the Workspaces tab.
This table shows more detail than the quick switcher, including which Licensee each Workspace sits under, its ASFL Number and ABN, and its current Status.
Use it to confirm:
Whether a Workspace exists on your account at all
Which Licensee it's grouped under, if you support multiple Licensees
Whether its Status is Active — an inactive Workspace won't appear in the quick switch panel
💡Note: If the practice is not listed, you may have been sent the invitation and not yet accepted it.