Troubleshooting
What to do when things go wrong
18 articles
- Can't add an Xplan integration?
- Workspace invitation link not working?
- User not visible on the adviser list?
- Can't select Partner/Joint/Other Entity within plan
- Wealthsolver/Risk Researcher not included in your Presentation/Document
- Wealthsolver research not included in your Presentation/Document
- Import Fail: due to Fact Find, Super Fund Trustees
- Import Fail: due to Fact Find, Addresses
- Plan Presentation: Fees & Costs - Wrapped Text?
- Plan Authoring: No Scenarios found
- Xtools Charts: Presentation vs Advice Document
- Plan Authoring: Xtools+ Modelling Preference = No Data
- Xtools+ Compare Charts: Technical Aspects
- Xtools+ Compare Charts: Missing Scenario/Charts
- Xtools+ Compare Charts: Null/Zero Values
- Xtools+ Compare Charts: Discrepancy between Projections/Charts and Compare Charts
- Plan Authoring: Scope of Advice Fails to Load
- Wealthsolver Scenario Failed to Import/ Proposal = No Data
