Issue
The Get Quotes button is greyed out, or fields on the Details tab or in the Needs Editor are outlined in red.
Why This Happens
Quotes can only run once every required detail is complete. Personal details are pre-filled from the Fact Find. Anything that couldn't be pre-filled is outlined in red.
How to Fix It
1. Complete the personal details
On the Details tab, complete every field outlined in red (for example, Occupation is required or State is invalid).
State: if the Fact Find address has the state typed out in full (for example, Queensland), it may not match. Select the state from the list (for example, QLD).
Occupation: if it's blank, select it from the list. See Insurance Research: Occupation Is Blank or Doesn't Match.
Health discount: this isn't in the Fact Find, so check it's set correctly.
2. Add a quote
Get Quotes is only available once at least one quote has been added. Under Cover Selection, click Add Quote.
3. Complete the Needs Editor
Required fields in the Needs Editor are marked with an asterisk (*). A sum insured of 0 shows a message such as Add Sum Insured for Life. Enter an amount, then click Save Quote.
Still Need Help?
If Get Quotes is still unavailable after completing every field, contact our support team through the Help Centre chat.